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Contact us on 01353 624624 or by email on sales@pebbleuk.com
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. You can browse your shopping basket by clicking on the word 'basket' at the top right of the screen, where you will also see a picture of a shopping bag.
After you have finished your selection, click on 'Checkout' (also by the shopping bag) and you will be asked for a few details that we need to be able to complete the order.
How To Pay
After you have registered your details, payment is taken in 2 different ways. You can either select Paypal or Netbanx, these are both secure online payment methods. If you already have a Paypal account, then clearly it is easier to use this method, or you can soon set up a Paypal account, if you do not already have an account with them.
If all you want to do is pay by credit/debit card, then please select the Netbanx option. You do not have to set up an account with these to use them, it is quick and simple.
Whichever one you choose, please use the following cards to pay: Visa, Mastercard, Switch, Maestro and Solo credit and debit cards, we are sorry but we cannot accept American Express.
Order Confirmation, Process Updates & Dispatch Indications
When you receive our automated reply to confirm that your order has been received by us, this is to indicate that we have received your order and it does not indicate that a contract exists between us.
We will indicate an acceptance of your order, and you will receive a notification to say that your order is being 'picked', at this stage, a contract between us exists. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
You will also be notified when your goods/part-order has been dispatched. In the case of a part-order, this may mean that one or some of your items has been put on backorder due to us running out of stock. Whilst every effort is made to stock all colours and sizes of all styles from all our manufacturers, it is impossible to know who is going to order what, and when. We always have larger stocks of the more popular items, colours and sizes, but sometimes we may run out of these if we have received more orders than usually anticipated. In this case, we will always contact the customer straight away by email or phone to offer alternatives. Although fresh stock usually arrives within 2-3 weeks, we have to allow 28 days for delivery to allow for customs clearance and any problems that may arise with post.
Shipping And Handling Post & packaging for telephone orders are as follows:
Please note: We post all our items by 2nd class delivery as our standard delivery. If you require first class or special delivery, please let us know and we will endeavour to honour your requirements.
Goods are usually dispatched on the same day, this way your order usually arrives within 3 days in the UK, British Isles and Northern Ireland. Delivery will take longer for the rest of the world.
We endeavour to dispatch goods on the same day, but stock levels and post times can sometimes hinder this policy. In the case of stock levels, we will contact you to inform you of a delay and advice. We cannot be held responsible for postal strikes and delays in delivery due to unforeseen circumstances, such as bad weather.
If you would like to order your items on next day guarenteed delivery or special delivery, we can accomodate you for the relative charge. Just contact us and we can make these necessary arrangements.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait or order a different item that is in stock. We usually say to allow 28 days for delivery of backordered items, but the majority of backordered items reach customers within a couple of weeks.
