Guarantee We will do our utmost to guarantee you get total satisfaction with our service and products.
We cannot be held responsible for any product amendments that are made by the manufacturer.
If you think your products may have a manufacturing fault, then do not try your item on. Contact us straight away on 01353 624624 - If you have already worn your item, do not continue to wear it. If the above guidelines have not been adhered to, we reserve the right to refuse items that have been returned. If you would like to return your products, please send your item/(s) back with a copy of your receipt/invoice or write your name, address and telephone number on a piece of paper and send to: Pebble UK Returns, 13 Sand St, Soham, Cambs. CB7 5AA. Back Orders/Out of Stock In the case of a part-order, this may mean that one or some of your items has been put on backorder due to us running out of stock. Whilst every effort is made to stock all colours and sizes of all styles from all our manufacturers, it is impossible to know who is going to order what, and when. We always have larger stocks of the more popular items, colours and sizes, but sometimes we may run out of these if we have received more orders than usually anticipated. In this case, we will always contact the customer straight away by email or phone to offer alternatives. Although fresh stock usually arrives within 2-3 weeks, we have to allow 28 days for delivery to allow for customs clearance and any problems that may arise with post. Dispatch Same day dispatch, Monday to Friday, subject to stock levels and order being received and paid by 2pm. Please note if you have any underlying vascular medical conditions, please consult your GP before using compression hosiery.
Returns Policy Due to Health & Hygiene reasons we do not refund or exchange items once they have been tried on. Before opening, please check your items when they arrive to make sure that they are what you ordered.
If a genuine mistake has been made by despatch and your goods are not what you ordered and they are in the original packaging, unopened and unworn, then we will exchange your item or refund your money including the postage.
If a mistake has been made on your part during the order process and you have accidentally ordered the wrong thing, as long as they have not been tried on or worn, then we will exchange your items only. No postage costs will be refunded under these circumstances.
If, for any of the reasons above, you need to send the goods back to us, you must return them within 7 working days of despatch date. No refunds or exchanges can be given after this period.
