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Open Hours:
We are here to help.
If you have any questions about using our website, ordering, paying online, or our range of products there are a number of ways you can get in touch with us.
You can contact us using our mail order telephone number on 0800 433 4757 (Free UK), by email on orders@pebbleuk.com or via the website contact form.
Mobile (Standard Rates) - 01353 624624
International (International Rates) - 0044 1353 624624
Alternatively you can write to us at:
Pebble UK,St Bernards Villa,13 Sand Street,Soham,Cambridgeshire, CB7 5AA, UK
Log In Troubles? The majority of log in problems are caused by typing errors at the time of registration, if you are unable to log in please contact us and we will help you rectify the problem.
Forgotten Password? Sometimes problems occur when trying to reset a password. We recommend to copy and paste the code, rather than typing it, to prevent any typing errors. If you are still encountering problems, please get in touch.
If you have not received the 'forgotten password' automated email or if it is arriving too late into your inbox, then please contact us.
Missing Buttons/Images/Text Our website is regularly updated so that we can run smoothly on the most up-to-date browsers and applications. If you are experiencing troubles seeing any buttons/pictures/text, please try updating your browser first. If you still experience problems, please contact us.
How to Pay You will need to register before you are able to make a payment, otherwise, you will not be taken through to the payment provider page and you will not be able to pay. Payment is taken through our 3rd party payment providers, Paypal and Blink360. You do not need an account with these to use them (unless you intend on using a paypal account).
If using Paypal, click the Paypal link on our website and when it takes you through to Paypal you are given a choice to either log in to your paypal account at the top or 'Pay by Credit or Debit Card' at the bottom.
If you encounter problems with any of our payment processors, please contact us straight away.
Why does my order say 'Awaiting Authorisation' when the money has left my account? Our authorisations are made manually, by a member of staff in our office. As soon as we open the office or as soon as we sit down to a pc, we will check payment confirmations via our payment processors, and authorise all the successful payments.
I am not receiving the automated emails to inform me of my order process This may be down to a typing error during customer registration. To check this, try and log into your account, if you are unable to do so, it is more than likely due to a typing error in your email address. Please contact us to rectify this issue.
I made an order yesterday and selected 'Next Day Delivery', why has my order not arrived today? Our order cut-off time is 2pm, any orders received after this time are dispatched the next working day. Working days are Monday-Friday.
What is a Back Order? If your item/s are not in stock, we will back order for you, meaning that we will reserve these items for you from the new stock that is due to come in. You will always be emailed or telephoned with the options to wait for the new stock, amend the order or cancel the back ordered items. We usually say to allow 7-10 working days for delivery of backordered items, but the majority of items reach customers sooner.
Orders Not Delivered? If your order has been dispatched by us, but has not been delivered yet, please contact us so we are aware of the situation. We have to allow 15 working days before we can resend the items to you, but once this period has passed, the order will be resent via Recorded Delivery, as long as the items are in stock.
I have mistakenly ordered the incorrect item Please do not open them and do not try them on, contact us immediately to inform us and return them with your delivery note, to the address in our contact details at the top of this page. The return postage cost is non-refundable. If you are an international customer, you will be refunded for the returned item, meaning you will have to order the correct item again.
We have mistakenly sent you the incorrect item When a genuine mistake has been made by us and your goods are not what you ordered, please do not open them and do not try them on. Let us know immediately and we will forward you the correct item with a stamped addressed envelope for the return of your incorrect goods.
Then please get in touch during our open hours above.
