Terms and Conditions

Guarantee

We will do our utmost to guarantee you get total satisfaction with our service and products.

We cannot be held responsible for any product amendments that are made by the manufacturer.

Making An Order

To be able to order from our website, you will need to create an account. This is stored on our database, along with your order details and history, so that you can access this information at any time. This also makes re-ordering a lot easier and quicker. You can also give a review on the products you have bought, by accessing your account and viewing your orders.

Payment Methods

You are able to pay using the following:

PayPal (Visa/Electron/Mastercard/Maestro/American Express/Solo/Direct Debit) - You do not need an account with Paypal to pay through Paypal. Just sign in as a guest user and type in your payment card details.

By calling us free on 0800 433 4757 (Visa/Mastercard/Electron/Maestro)

By cheque: Please make cheques payable to Pebble UK. If using this method of payment, we cannot dispatch your order until the cheque has cleared.

Dispatch

Same day dispatch, Monday to Friday, subject to stock levels and order being received and paid by 2pm.

Posting Methods

All our goods are sent through Royal Mail. You are able to choose your method of delivery at the checkout stage. Options are 1st class, 2nd class, 1st class recorded, 2nd class recorded, next day delivery 9am and next day delivery 1pm, World Zone 1, World Zone 1 International Signed For, World Zone 2 and World Zone 2 International Signed For.

If the your goods total comes to £50 or more, your order is sent free of charge, by second class delivery. This is only available to UK customers.

Please be aware that if you need next day delivery by 9am and 1pm on a Saturday, then you will need to call us with your order, as Royal Mail charge extra for a Saturday delivery. You can call us free on 0800 433 4757. If you order on our website on a Friday before 2pm and select a next day delivery option, you will not receive your goods until Monday (unless you ring us for a Saturday delivery).

If you order after 2pm on Friday, anytime on Saturday, anytime on Sunday or anytime up to 2pm on the Monday and you select the next day delivery option, we will dispatch this on the Monday afternoon, so you will receive your goods on the Tuesday.

Back Orders/Out of Stock

In the case of a part-order, this may mean that one or some of your items has been put on backorder due to us running out of stock. Whilst every effort is made to stock all colours and sizes of all styles from all our manufacturers, it is impossible to know who is going to order what, and when. We always have larger stocks of the more popular items, colours and sizes, but sometimes we may run out of these if we have received more orders than usually anticipated. In this case, we will always contact the customer straight away by email or phone to offer alternatives. Although fresh stock from Solidea usually arrives within 1 week and fresh stock from Ames Walker or Therafirm usually takes 2-3 weeks, we have to allow 28 days for delivery to allow for customs clearance and any problems that may arise with post.

Returns Policy

Due to Health & Hygiene reasons we cannot refund or exchange items once they have been tried on or worn. We can only exchange or refund items that are in the same condition in which they were delivered. Before opening, please check you have received your order correctly, if they are incorrect and you try them on, we cannot give you a refund or exchange them.

When a genuine mistake has been made by our despatch and your goods are not what you ordered, we will happily refund your postage cost incurred to return them and exchange the items as long as they are returned unworn and they are in the original packaging.

If a mistake has been made on your part during the order process and you have accidentally ordered the wrong thing, as long as they have not been tried on or worn, then we will exchange your items only. No postage costs will be refunded under these circumstances.

If you wish to return an un-opened and unworn item that is not faulty, you will be charged a 5% handling fee.

When you check your goods on arrival, if you think your product/s may be faulty, then do not try your item on. If you have already worn your item, do not continue to wear it and wash it before returning. Return the goods to: Returns, St. Bernards Villa, 13 Sand Street, Soham, Cambs. CB7 5AA. Please make sure you include a copy of your contact details and please specify what the problem is. After inspection of the goods, if it is a genuine manufacturing fault we will exchange your item and refund your postage cost, if it is not a genuine fault, then your item will be posted back to you straight away and no postage costs will be refunded.

If, for any of the reasons above, you need to send the goods back to us, you must return them within 28 working days of the orders despatch date if you are in the UK, 20 working days for Europe and 25 working days for the rest of the world. No refunds or exchanges can be given after this period.

When returning goods to us, we would always recommend that you post them from a post office where you can request a proof of posting certificate, as we know things can sometimes go missing in the post.

If the above guidelines have not been adhered to, we reserve the right to refuse items that have been returned.

Refunds

In the case of a product fault, where you prefer a refund over an exchange, refunds will be made after we have inspected the item and confirmed the fault.

In the case of a dispatched order not being received, such as those that go missing in the post, we cannot issue a refund until 15 working days after the dispatch date.

Any returned items that are unworn, un-open or not faulty will incurr a 5% handling charge.

Refunds are issued through the payment method you used when purchasing our goods. This will be through the following: PayPal, Netbanx, Credit/Debit Card or Cheque.

Orders Not Delivered?

If your order has been despatched but has not been delivered by Royal Mail, please contact us so we are aware of the situation. We have to allow 15 working days before we can resend the items to you, but once this period has passed the order will be resent via Recorded Delivery, as long as the items are in stock.

Please note if you have any underlying vascular medical conditions, please consult your GP before using compression hosiery.