Using our Website
Log In Troubles?
Contact us free on 0800 433 4757 or by email on email@example.com
No Paypal Button or Missing Images/Text
Our website is always updated so that we can run smoothly on the most up-to-date browsers and applications. If you are experiencing troubles seeing the Paypal button or certain pictures and text, please try updating your browser first. If you still experience problems, please contact us straight away on our free phone number 0800 433 4757 (may be charged outside of UK).
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. You can browse your shopping basket by hovering over the mini basket tab at the top right of the screen or clicking on any of the basket links.
After you have finished your selection, click on the 'Checkout' button in the navigation menu or click the link in the mini basket tab and you will be asked for a few details that we need to be able to complete the order.
How To Pay
After you have registered your details, payment is taken in 2 different ways. You can either select Paypal or Netbanx, these are both secure online payment methods. If you already have a Paypal account, then clearly it is easier to use this method, or you can soon set up a Paypal account or pay as a Paypal Guest if you do not already have an account with them.
If all you want to do is pay by credit/debit card, then please select the Netbanx option. You do not have to set up an account with these to use them, it is quick and simple.
Whichever one you choose, please use the following cards to pay: Visa, Mastercard, Switch, Maestro and Solo credit and debit cards, we are sorry but we do NOT accept American Express.
Order Confirmation, Process Updates & Dispatch Indications
When you receive our automated reply to confirm that your order has been received by us, this is to indicate that we have received your order and it does not indicate that a contract exists between us.
We will indicate an acceptance of your order, and you will receive a notification to say that your order is being 'picked', at this stage, a contract between us exists. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
You will also be notified when your goods/part-order has been dispatched. In the case of a part-order, this may mean that one or some of your items has been put on backorder due to us running out of stock. Whilst every effort is made to stock all colours and sizes of all styles from all our manufacturers, it is impossible to know who is going to order what, and when. We always have larger stocks of the more popular items, colours and sizes, but sometimes we may run out of these if we have received more orders than usually anticipated. In this case, we will always contact the customer straight away by email or phone to offer alternatives. Although fresh stock usually arrives within 2-3 weeks, we have to allow 28 days for delivery to allow for customs clearance and any problems that may arise with post.
If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait or order a different item that is in stock. We usually say to allow 28 days for delivery of backordered items, but the majority of backordered items reach customers within a couple of weeks.
Orders Not Delivered?
If your order has been despatched but has not been delivered by Royal Mail, please contact us so we are aware of the situation. We have to allow 15 working days before we can resend the items to you, but once this period has passed the order will be resent via Recorded Delivery, as long as the items are in stock.