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Our website is always updated so that we can run smoothly on the most up-to-date browsers and applications. If you are experiencing troubles seeing selection buttons, pictures and text, please try updating your browser first.
For mobile devices and tablets, please make sure you are running the latest version of software, otherwise, you may not be able to successfully make an order.
If you still experience problems, please contact us straight away on our free phone number 0800 433 4757 (may be charged outside of UK).
It is always recommended that you register with us first, as once you are registered, you will be able to proceed with making an order without any interruptions. If you start to fill your basket and proceed to checkout without registering, you will be asked to register anyway before proceeding to the payment part.
Registering is easy. Just click on 'sign in', which can be found to the right hand side under the green main menu bar along the top. Fill in the required details, making sure you put in a valid email address or mobile number, this is so we can contact you regarding your order, if necessary. This also allows our system to automatically send you an email to keep you informed of whats happening at every stage of your order. One for 'order confirmation', one for 'payment authorisation', one for 'item being picked' and one for 'order dispatched'.
Once you have successfully registered, you can start your shopping.
RE-SET PASSWORD When automatically re-setting your password, a code will be emailed to you. Please 'copy and paste' the code, rather than trying to re-type it. Some characters look similar and can easily be mistaken for one another, for example, a lower case L that is displayed as 'l', may be mistaken for an upper case I.
If you continue to get problems logging in or re-setting the password, please contact us free on 0800 433 4757 or by email on orders@pebbleuk.com.
You do have to be logged in to complete an order.
Just browse our store and add any items that you wish to buy into the shopping basket. You can browse your shopping basket by hovering over the mini basket tab at the top right of the screen or by clicking on any of the basket links.
Please be aware that our system does not state whether the item is in stock or not, so if you are in a hurry for your order, please contact us to check stock first. Freephone 0800 433 4757.
MISSING PRODUCT OPTIONS If you cannot see a certain size or colour available for selection in the drop down lists, this usually means that this particular product option is not available to purchase at that time (for example, during an offer where the stock has run out or in the case of discontinued manufacture).
After you have finished your selections, click on the 'Checkout' button in the navigation menu or click the link at the bottom of the mini basket tab and you will be asked for a few details that we need to be able to complete the order.
After you have registered your details, payment can be made in 2 different ways. You can either select Paypal or Fidelity Payments (Fidelipay), these are both secure online payment providers.
PAYING WITH PAYPAL You can pay by a Paypal account or by credit/debit card. Simply click on the paypal link from our website and when the Paypal payment page comes up, you can log in with your paypal account details at the top or 'Pay by Credit or Debit Card' at the bottom.
PAYING VIA Blink360 This is the simplest way of paying by credit/debit card. All you do is click on the 'Blink360' link from our website and it will take you to a page where you just put in your payment details.
PLEASE BE AWARE: For security reasons, payments are only processed when the registered card address in your Pebble UK account matches the registered card address that you put in to the payment details of Blink360. You do have the option to add in a different delivery address during the checkout stage on our Pebble UK website.
You will be asked to complete a 3D Secure identity verification at the end of the payment process. If you do not have this on your payment card, please use one that does or call your bank/building society to get this set up. Payments will fail if the 3D Secure verification process is not made successfully.
If you are unsure whether a payment has worked or not, check your email inbox. An automated email will be sent to you as 'payment confirmation' when a payment has been successful. (Do not worry if there is a delay with this, as this process is made manually by real people in the office, so it can only be done during our open hours when we are sat at our computers).
You will automatically be notified when your order has reached us, when it is being picked and when it is being shipped or part-shipped. In the case of a part-ship, this may mean that one or some of your items has been put on backorder due to us running out of stock. Whilst every effort is made to stock all colours and sizes of all styles from all our manufacturers, it is impossible to know who is going to order what, and when. We always have larger stocks of the more popular items, colours and sizes, but sometimes we may run out of these if we have received more orders than usually anticipated. In this case, we will always contact the customer straight away by email or phone to offer alternatives. Although fresh stock usually arrives within 2-3 weeks, we have to allow 28 days for delivery to allow for customs clearance and any problems that may arise with post.
If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait or order a different item that is in stock. We usually say to allow 28 days for delivery of backordered items, but the majority of backordered items reach customers within a couple of weeks.
If your order has been despatched but has not been delivered, please contact us so we are aware of the situation.
If your order has been sent by Royal Mail, we have to allow 15 working days before we can re-send the items to you, as they may turn up within this time. If the order still does not turn up after this time, we will post your order out again by Recorded Delivery.
Need your order urgently? Call us free on 0800 433 4757 or at standard rate on 0044 (0)1353 624624.
